Return Eligibility
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Returns must be requested within 30 days of the delivery date.
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The item must be unused, uninstalled, and in its original packaging with all components and accessories included.
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A proof of purchase (order number or receipt) is required for all returns.
Non-Returnable Items
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Items that have been installed, used, or damaged after delivery.
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Custom orders or special modifications.
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Clearance or final sale items.
- Custom-made Products
How to Request a Return
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Contact our customer service team at contact us with your order number and reason for the return.
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Once approved, you will receive the return instructions and shipping address.
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You are responsible for return shipping costs unless the return is due to a product defect or error on our part.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days to your original payment method.
Custom-Made Products
All custom-made or made-to-order products are final sale.
We do not accept returns, exchanges, or cancellations once production has started.
Returns are only accepted if the product has a verified manufacturing defect. Any issue must be reported within 48 hours of delivery with photos or videos for review.
If a defect is confirmed, we will repair the unit, send replacement parts, or provide a replacement if necessary.
By placing a custom order, you agree to these terms.
Exchanges
If you need to exchange an item for a different model or product, please contact us. Exchanges are subject to product availability and approval.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of delivery. We may request photos or video of the issue. We’ll work quickly to send you a replacement or issue a refund.